Thank you for choosing Composure Hair for your haircare needs. We are committed to providing you with exceptional service and ensuring a smooth delivery process. This Delivery Policy outlines the terms and conditions governing the delivery of products purchased from our online store within South Africa, utilizing Courier Guy as our trusted courier partner.

1. Delivery Methods and Times: We currently offer door-to-door delivery services using Courier Guy for all orders within South Africa. Delivery times may vary depending on your location and product availability. Generally, orders will be processed and dispatched within 1-3 business days from the date of purchase. The estimated delivery time to major cities is 2-5 business days, while outlying areas may take up to 7 business days.

2. Delivery Fees: Composure Hair offers flat-rate shipping fees for deliveries within South Africa. The shipping cost will be clearly indicated during the checkout process before finalizing your order. Free shipping may be available for orders that meet specified criteria, which will be communicated on our website or during promotional periods.

3. Order Tracking: Once your order is dispatched, you will receive an email notification with the tracking details. You can use this information to track the progress of your delivery through Courier Guy’s website or contact their customer support team directly. Rest assured, we will do our best to keep you informed of your order’s status until it reaches your doorstep.

4. Delivery Address: Please ensure that you provide accurate and complete delivery information during the checkout process. Composure Hair will not be held responsible for any delays or failed deliveries caused by incorrect addresses or missing information. If you need to change your delivery address after placing an order, kindly contact our customer support team as soon as possible to assist you.

5. Delivery Attempts and Re-Delivery: Courier Guy will make three attempts to deliver your order to the specified address. If no one is available to receive the package after three attempts, it will be returned to Composure Hair. In such cases, additional delivery charges may apply to reschedule delivery.

6. Delivery Delays and Incidents: While we strive to meet our delivery timeframes, unforeseen circumstances may occasionally cause delays. Composure Hair shall not be liable for any loss or damages resulting from delivery delays caused by factors beyond our control, such as adverse weather conditions, strikes, or disruptions in courier services.

7. Delivery Receipt and Inspection: Upon receiving your order, please inspect the package for any signs of damage before signing the delivery receipt. If you notice any damage or tampering, please inform the courier immediately and contact our customer support team. We encourage you to check the contents of the package against your order to ensure accuracy.

8. Non-Delivery and Lost Packages: In the rare event that your package is lost or undelivered, please contact our customer support team, and we will initiate an investigation with Courier Guy to locate your order or process a replacement or refund.

9. International Deliveries: At this time, Composure Hair only offers deliveries within South Africa using Courier Guy. We do not offer international shipping options.

10. Delivery Policy Updates: Composure Hair reserves the right to modify this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or need further assistance regarding our Delivery Policy, please do not hesitate to contact us.